For best results, approach the planning and implementation of mobile campaigns with the same rigour as you would every other medium. While traditional planning insight often suggests mobile as a smart option, fully understanding the mobile consumer requires detailed analysis before moving forward. You need to be crystal clear about your campaign objectives too, such as to drive sales, raise awareness or deliver engagement.
Only then can you craft messages and services in a coherent plan that are relevant, engaging and deliver great ROI. On the following page is a three stage guide:
TGI reveals interesting insights about mobile consumers with its ability to cross-tab an audience with mobile usage. This helps build a platform of consumer insight on which to plan a campaign. For example, looking at 25 to 34-year-old men, TGI tells us they are almost 150% more likely to use mobile internet and twice as likely to visit sports and news content as all adults.
Yet, they are 8% less likely to visit entertainment channels. Even deeper analysis enables us to compare their mobile internet usage with product categories specific to our clients.
MMetrics research is a mobile consumer panel which enables us to look in more granular detail at how a particular audience uses mobile. We know from TGI that 25 to 34-year-old men visit news and sport more than the average and MMetrics tells us how many - in this example we see more than 800 000 25 to 34-year-old men accessed sport and over 700 000 accessed news in Jan 2009. We can see 750 000 accessed Facebook, too. So we start to build our consumer picture even further.
MMetrics gives us a steer on SMS usage, mobile gaming, downloading and multimedia access too. With all these elements in place we can better understand our audience and plan to advertise to them where they play.
Proprietary research is useful when you need to investigate audience habits and patterns. In the above example, we know our audience index well for mobile internet usage and is interested in sport. Operator research shows peaks in sports access on a Saturday afternoon, helping us up-weight impressions accordingly. Research such as Orange Exposure 2 indicates where people tend to consume mobile media too, thus enhancing an already detailed picture.
Naturally some studies' emphasis is skewed to prove a particular point, so all proprietary data needs to be used wisely.
So what sites do our heavy mobile internet users (with a liking for news and sport) visit? MMetrics ranks our audience against the key operator portals, both in terms of absolute numbers and total profile. So we can pinpoint a network with smaller absolute reach but with the best targeting efficiency, for example.
For many large off-portal sites, however, agencies currently rely on publisher data. The GSMA figures, due to be released in H2 2009, offer the chance for more rigorous planning against sites such as Sky Sports, MSN and Yahoo!. Until their release we can up-weight sports and news content channels (for example) which reflect our audience's browsing habits within these portals.
Different networks offer different ways of targeting consumers. Simple demographic (age and gender) targeting is available on some networks. You can also target by billing address - useful when you want to isolate mobile advertising to a specific region. Interestingly, it is possible to serve ads to specific devices - clients such as Dell who need to reach a business audience can serve advertising just to Blackberries.
If an operator indexes well against an audience, or you wish to reach contract versus pre-paid customers, this is doable too. Buying metrics like these currently mirror those available online, with the majority of campaigns bought on a CPM and CPC basis.
All mobile advertising campaigns must have a dedicated destination site. It's no good sending consumers to a full web page on a mobile handset - develop a mobile-friendly site. Mobile sites render quickly and correctly on all devices, providing an optimised browsing experience - true too for iPhone. Plus, a mobile site can host video or audio content, connect to maps, offer one-click calls or trigger brochures - whatever brings the campaign fully to life.
Analytics include page views, dwell times and download numbers.
When reporting on campaign performance we currently rely on weekly and total figures submitted by the publishers. Usually this includes: impressions served, number of clicks and achieved click-through rates. To maintain appropriate checks and balances, we can cross-reference these numbers with a client's mobile site analytics.
For this reason it's important to provide unique URLS to each network and for each piece of creative, so you can optimise the campaign most efficiently. The introduction of 3rd party ad-serving in 2009 immediately brings more transparency to mobile (MediaCom has already run a test campaign through Eyeblaster) and ensures all agencies can be more confident in planning and buying across mobile.